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• Report a scam

  If you've been scammed, there are organisations you should report the scam to. Find out how to report a scam and what information to gather

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• Getting travel insurance

  What you need to think about before you take out a travel insurance policy

• Help with school costs

  Find out what help you can get to pay for school lunches, uniforms and transport if you’re on a low income

• Check if a change affects your Pension Credit

  Find out what changes of circumstances you have to report to make sure you get the right amount of Pension Credit

• If you're from Ukraine and your visa is ending

  Check if you can extend or switch your visa, and what to do if you can’t

• Check if you're working more than the 48-hour limit

  Check if you're working more than the legal limit of 48 hours a week. Find out what you can do if your employer is asking you to work over the limit

• If there’s a problem with your heat network

  Check who to contact and how to complain to your heat network supplier. Check when to complain to the Energy Ombudsman, and where to get more help

• Carer's Allowance

  Carer’s Allowance is a benefit for people who are giving regular and substantial care to disabled people. Check if you're eligible and how to make a claim

• Appealing a parking ticket

  How to appeal a parking charge notice, penalty charge notice or fixed penalty notice in England and Wales