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• If you need more help in the Channel Islands or the Isle of Man

  Reporting a consumer problem to Trading Standards in Guernsey, Jersey or the Isle of Man

• Letter to ask for a refund or alternative when a package holiday is changed

  Use this letter to ask for a refund or alternative if a package holiday you're going on has been changed

• What happens after the trial if you're a witness

  What to do after you've given evidence in court including information about finding out the result of the trial

• Arranging a funeral

  How funerals are arranged, what services you can expect to get from a funeral director and how to get help with paying.

• Claiming compensation from Royal Mail

  Check how to claim compensation for damaged, lost or delayed post. Check how much compensation you should get

• Moving to another council home or housing association home

  If your council home doesn’t meet your needs, you might be able to move to a different one. Find out more about mutual exchange and tenancy transfer

• Deciding whether to make a small claim

  Find out what you should consider before starting a small claim and when you can make one.

• Check who's taken over your energy supply

  If your energy supplier has gone bust, check which company has taken over your energy supply

• Ending a joint hire purchase or a conditional sale agreement - letter

  Letter to end a joint hire purchase or conditional sale agreement. You might need to do this if you can't afford the payments any more

• Letter to complain about faulty goods bought from a company

  Letter to complain about faulty goods and ask for a repair, replacement or refund