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• Claim compensation if an item or product causes damage

  How to claim compensation if something you’ve bought or a service you’ve paid for causes you a problem and the trader is at fault

• Check if you've experienced discrimination

  If you’ve been treated unfairly or harassed, you can find out how to check if you’ve been discriminated against under the Equality Act 2010

• Complain about an insolvency practitioner

  Find out the steps to complain about the insolvency practitioner dealing with your individual voluntary arrangement (IVA

• Problems with goods - letter before court action

  Letter to send as a last attempt to ask a trader to sort out a problem before you take court action

• EDF Energy customer service

  Customer service contact details and scores for EDF Energy. Find out how well EDF Energy customer service performs and how to contact them

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Reporting to Trading Standards

  Report a trader who has broken the law by contacting the Citizens Advice consumer service or Advice Direct Scotland.

• If there's a child protection plan for your child

  Explains what a child protection plan is, why it might be put in place to protect a child, what it covers, reviews and when it may end