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• Getting help from a motor trade association

  How to find out if a dealer is a member of a trade association and whether they can help you sort out a problem with a dealer

• Letter to complain about your energy supply being switched without your agreement

  Use this template letter to complain if you were switched to a new energy supplier without agreeing - fill it in, download and sent

• Check if your problem at work is discrimination

  Find out if your unfair treatment counts as illegal discrimination under the Equality Act

• Check what action you can take about discrimination

  Check what options you have if you’ve been discriminated against. Check if you should complain, or if you can go to court

• Letter to end contract due to poor work and 'lost faith'

  Use this letter if you want to cancel a contract with a trader due to poor work and 'lost faith

• If your clothes have been lost or damaged by a dry cleaner

  Your legal rights if your clothes are lost or damaged, how to make a complaint, how to take your complaint further if you're unhappy with their response

• Letter to warn trader about court action for faulty goods

  Use this letter template to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation