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• Q12: making decisions about money

  Help to fill in Q12: making decisions about money for PIP. Find out what this means and get advice on how to complete the question

• Preparing your paperwork - administration order

  Explains the paperwork relating to your debts and evidence of your financial circumstances that you need to gather, before applying to court for an administration order

• If a problem with National Insurance is affecting your benefits

  What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim

• Consumer service complaints procedure

  It’s important that you tell us if you're unhappy with the service you have received. Find out more about the consumer service complaints procedure

• Challenging a DLA decision - the tribunal hearing

  If you challenge a DLA decision you may be asked to go to a tribunal hearing. Get guidance on how to prepare for a DLA tribunal hearing

• If you're unhappy about poor service

  What to do if you're unhappy with poor service, what your rights are, what to say to the trader, how to get your money back, how to take the complaint further

• Cancel something you bought on hire purchase

  Returning something you bought on hire purchase or conditional sale. How to cancel the agreement and what you’ll owe

• You've been told your flat is fire safe but disagree

  Find out what to do if your landlord won't take steps to address fire safety in your flat

• Cancelling a gym membership

  When you can cancel your gym membership without paying, what to say to the gym when asking to cancel, where to get more help if the gym's not responding

• Complaining about the public sector equality duty

  How to use the public sector equality duty to challenge policies or decisions of a public authority which you think discriminate or put you at a disadvantage