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• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• An insurer approaches you to settle a claim

  What to think about before taking up an offer to settle a claim directly from another insurer

• How to read your smart electricity meter

  Find out how to get a reading from your smart electricity meter or your meter's in-home display

• Check if your smart meter should work in smart mode

  Check if your smart meter should work in smart mode This tool can tell you what type of smart meter you have in your home and if it should work in smart mode. It can’t tell you if it’s currently

• Apply to have a statutory demand cancelled

  Explains how to apply to have a statutory demand cancelled, if someone you owe money to is trying to make you bankrupt

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier

• Check if you can get special measures in court

  Find out if you can get extra help giving evidence in court including getting help if you're worried about seeing the defendant

• Struggling to pay your debt management plan

  Tells you what to do if circumstances mean you are struggling to pay the debt management plan, emphasising the need to contact the provider and not ignore the problem

• Problems with your settled status decision

  Find out what to do if you’re still waiting for a decision on your EU Settlement Scheme application. What you should do if you got pre-settled status but you were expecting settled status or if you’ve been refused any status

• Water shortages - restrictions to your supply

  When your water company can impose temporary hosepipe bans and drought orders during water shortages, for how long, and what your rights are when this happens