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• Your insurer refuses your claim

  Reasons why your insurer may refuse your insurance claim or will not pay out the full amount

• How to claim Child Benefit

  Check how to claim Child Benefit and what documents you’ll need. Find out how and when you’ll get paid

• Buildings insurance

  What buildings insurance usually covers, how to choose a policy and how to make a claim

• Q2 - standing and sitting

  Help to fill in Q2: standing and sitting for your ESA application. Find out what this means and how to correctly complete the question

• How the DWP makes a decision on PIP claims

  How Personal Independence Payment (PIP) claims are assessed by the Department for Work and Pensions, and information on the descriptors and scoring used

• Check what child maintenance arrangement is right for you

  Find out about the different ways to arrange child maintenance and how to choose the best one for you

• Public sector equality duty - taking action

  Things to think about before using the public sector equality duty to challenge a decision or policy which discriminates against you, or puts you at a disadvantage

• Get ready to fill in the work capability form for Universal Credit

  Find out what to do before you fill in the WCA50 form, so you can give the information you need