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• Check if a financial service has followed the rules

  Check what rules financial services need to follow, including banks, mortgage lenders and creditors, and how you can complain

• Complaining about an energy efficiency home improvement

  How to complain about problems with energy saving improvements to your home, like your solar panels, heat pump or new boiler

• Dispute a mobile, phone, internet or TV bill

  Challenge a bill if you’ve been charged too much for your phone, internet or TV. Your provider might have got your bill wrong or your bill could be high because of fraud

• Complaining about a vet

  What to do if you have a complaint against your vet for negligence or misconduct.

• Letter to complain about energy back-billing

  Use this template letter to complain if your energy supplier is trying to bill you for energy you shouldn't have to pay for - back-billing complaint

• Payday loans

  Overview and content list for payday loans. Read our advice about payday loans, including reasons to complain about your lender and making a complaint.

• Grievance meetings

  Overview and content list for grievance meetings. Find out more about dealing with grievances at work, complaining about a problem and how to write a letter

• If you've been refused a Blue Badge

  If you’ve been refused a Blue Badge, you can ask for the decision to be reviewed by the council. Find out how to appeal your application

• Water

  Information about consumer issues relating to water. Get help paying for your water bill, interruptions to your supply and how you can complain

• Good Energy customer service

  Customer service contact details and scores for Good Energy. Find out how well Good Energy customer service performs and how to contact them