Search

• How to read your gas or electricity meter

  Your supplier needs readings from your gas or electricity meter to work out your bills. Find out how to read different types of gas and electricity meters

• Q1 - moving around and using steps

  Help to fill in Q1: moving around and using steps for your ESA application. Find out what this means and how to correctly complete the question

• If your employer says you owe them money

  When you leave a job, your employer can only ask you to pay back money if it’s for something you’ve specifically agreed to in writing. Find out more

• Hire purchase and conditional sale

  Information about how hire purchase and conditional sale agreements work, the right to end a hire purchase agreement and what happens if the buyer is unable to pay

• How income, debts and belongings are assessed for a debt relief order

  Explains how an adviser assesses the value of your debts, income and belongings during the debt relief order application process

• Dealing with grievances at work

  If you have a concern, problem or complaint at work, you might want to take this up with your employer. This is called 'raising a grievance'. Find out more

• Compare energy suppliers' customer service

  Don’t switch before you compare customer services. Large energy companies ranked by number of complaints, wait times and commitments. Check your supplier

• How to get sick pay

  What to tell your employer and when you should tell them if you're off sick, how sick pay is paid and doctor's note