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• Student housing - rights and responsibilities in halls

  Explains the rights and responsibilities of students living in university halls of residence. Covers standards of repairs and safety they can expect, reporting repairs, paying rent, harassment, notice and eviction

• Discrimination because of religion or belief

  Taking action about discrimination on the grounds of religion or belief, explaining when it is unlawful or not unlawful and organisations which can help

• If there's a child protection conference for your child

  Explains what a child protection conference is and when a local council can call for one to be held

• Stop getting nuisance calls and texts

  Action to take to stop getting nuisance calls and text messages. There are some actions you can take to stop getting nuisance calls that you don’t want

• Fill in the ESA capability for work form

  Detailed information on how to fill in your WCA50 claim form, including advice for each question

• Deciding if a heat pump is right for you

  Find out if a heat pump is right for you and your home. Compare air source heat pumps and ground source heat pumps. Know how to get financial help like the BUS

• Making a small claim

  Find out what to do before you start a small claim, how to start one and what it involves

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller