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• Reporting a hate crime or hate incident to the police

  Check how to report a hate crime or hate incident to the police and what happens after you report. Find out how to report it online, by phone or in person

• If your energy supplier has increased your direct debit payments

  Why your payments may go up, checking your payments are correct, agreeing new monthly payments

• Dispute a mobile, phone, internet or TV bill

  Challenge a bill if you’ve been charged too much for your phone, internet or TV. Your provider might have got your bill wrong or your bill could be high because of fraud

• Get airline compensation for lost or delayed luggage

  What to do if an airline loses your luggage, or it’s delayed - claiming on your travel insurance and getting compensation from the airline

• Complaining about your neighbour

  Check how to deal with neighbours who make you feel uncomfortable - for example if they’re noisy or have a dog that barks a lot

• If there's flooding in your rented home

  Information on dealing with flooding if you're a tenant, including emergency relocation, paying the rent and temporary homelessness

• Check if you're working more than the 48-hour limit

  Check if you're working more than the legal limit of 48 hours a week. Find out what you can do if your employer is asking you to work over the limit

• Getting a job reference

  What your employer can put in a reference, and what to do if they give you a bad reference or won’t give you a reference at all

• Illegal ticketing websites

  Checking that a ticketing website is genuine and what to do if you think you have bought a ticket from an illegal website

• Cancelling a service you’ve arranged

  When you can cancel a service, how to get your money back, how to negotiate with the business