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• Getting a refund on an event ticket

  Find out when you what you can get when you ask for a refund on a ticket, if you can resell it and what to do if you don't get a refund

• The costs and charges of credit cards

  Information about interest and other charges, which may be incurred when using your credit card, including charges when buying things abroad, or for missed payments

• Taking action about discrimination

  Overview and content list for taking action about discrimination. Get help understanding what you can do about discrimination and how to take legal action

• Preparing for your PIP assessment

  Information to help you prepare for your Personal Independence Payment (PIP) assessment interview

• Letter to complain about a holiday

  Use this letter to complain about a package holiday and ask for compensation

• Request to write off a debt - letter

  Letter for when you can't make an offer of repayment and your circumstances are not going to improve

• Letter to raise a grievance at work

  If you want to make a complaint about something at work, you should raise a grievance. Use our template letter to raise a grievance about a problem at work

• Applying to the EU Settlement Scheme

  Information about applying to the EU Settlement Scheme. Get more information about the scheme and help preparing for your application