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• The rules about making a court claim

  The Civil Procedure Rules and the Practice Direction on pre-action conduct are outlines. These must be followed if you take your consumer case to court

• Student housing - living in halls

  Explains the housing status of students living in halls of residence provided by their university. Also covers rent, deposits, administration fees, bills and council tax

• Check Royal Mail collection and delivery times

  Check when Royal Mail will collect and deliver your post and what you can do if there’s a delay

• Complaining about an event

  Find out when you can complain if an event wasn't what you expected or were refused admission

• Taking action about human rights

  Things to think about before taking action about a breach of human rights, including checking a breach took place and choosing the best course of action for you

• If you’ve been told your energy supply will be disconnected

  What should happen before you're disconnected, circumstances in which you shouldn't be disconnected, the disconnection process, where to get more advice and support.

• If you disagree with your neighbour about a tree or hedge

  Check what to do if a neighbour’s tree is affecting your property - for example if its branches are overhanging into your garden

• When can a public authority interfere with your human rights?

  Explains when a public authority can interfere with your human rights, to protect the rights of other people, or the interests of the wider community