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• Challenging a PIP decision - appealing against the decision

  How to apply for a tribunal hearing when you're not happy with the decision about your Personal Independence Payment (PIP) claim

• Challenging a Child Benefit decision - mandatory reconsideration

  Ask HMRC to re-think their decision about your Child Benefit. How and when to ask for mandatory reconsideration

• Complaining about the condition of your shared house

  Check what you can do if your landlord doesn’t keep your home in a good condition. Check if you live in a ‘house in multiple occupation’ (HMO

• How are your human rights protected by the courts?

  Explains how courts must protect human rights when applying the law and which laws the courts must apply, even if they breach the Human Rights Act 1998

• If you're being evicted as a lodger

  Check how much notice your landlord has to give you to move out and what other rules they must follow

• If something you ordered hasn't arrived

  Check what to do if a parcel hasn't arrived and how to spot scam messages about it. Check your rights to a refund or another delivery and how to contact the seller

• How to claim JSA

  Check which way you should apply for Jobseeker's Allowance (JSA) and make sure you include all the right information

• If you're working too many hours

  Check how many hours your employer can ask you to work and if you have to do overtime. Check how you can ask to reduce your hours