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Cancelling a distance sale order

Find out about your right to cancel an order you made by internet, mail order, phone or TV.

Cooling-off period when you buy goods

Working out how long you've got to cancel your contract when you buy goods in a distance sale and whether you have a right to a cooling-off period.

Cooling-off period when you buy services

Working out how long you've got to cancel your contract when you buy services in a distance sale.

Services bought by distance sale - if you want the service to start straight away

Rights to a cooling-off period if you want the service to start straight away.

Does the distance sale cooling-off period apply to you?

Working out whether the cooling-off period applies to you after you buy something by internet, telephone, mail order or teletext, and whether you can cancel an order for any reason and get your money back.

Cancelling within the cooling-off period

Cancelling a distance sales contract within the seven cooling-off period when you buy goods or services by internet, phone, mail order or TV.

Cancelling when there's no cooling-off period

Cancelling your contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply.

Returning goods - distance sales

Your responsibilities and costs for returning goods to the trader that were bought by the internet, telephone, mail order or teletext.

Cancelling a credit agreement with your order

Your rights to end your credit agreement when you cancel a contract made by distance sale on the internet, by telephone, mail order or teletext.

Letter cancelling a distance sale to buy goods - on or after 13 June 2014

Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply on or after 13 June 2014.

Letter cancelling a distance sale to buy goods

Letter to cancel contract for goods or services bought by internet, telephone, mail order or teletext when the legal cooling-off period does not apply before 13 June 2014