Skip to content Skip to footer

Goods and services - what are the different types of discrimination?

If you've been treated unfairly by a trader or service provider, like a shop, bank or energy provider it may be unlawful discrimination.

This section explains what the different types of unlawful discrimination are when you buy or receive goods and services. This section also covers when you receive services from a public sector organisation, like a local authority or the police.

Direct discrimination

Explains what direct discrimination means and when the unfair treatment you experience when buying goods or accessing services is unlawful.

Indirect discrimination

Explains what indirect discrimination means and when a policy, practice or rule, which disadvantages you when buying goods or accessing services, is unlawful.

Reasonable adjustments - removing barriers for disabled people

Explains the duty of a trader or provider to make reasonable adjustments to allow disabled people to buy goods or access services more easily.

Discrimination because of something connected to your disability

Explains what to do if you think you have been discriminated against because of something connected to your disability, when buying goods or accessing services.

Pregnancy and maternity discrimination

Explains what to do if you think you have been discriminated against when buying goods or accessing services, because you are pregnant or have recently given birth.

Harassment

Explains the kinds of behaviour which count as harassment when buying goods or accessing services.

Victimisation

Explains what is meant by victimisation, when you have raised concerns about discrimination against you, or someone else, when buying goods or accessing services.