Search

• Get airline compensation for lost or delayed luggage

  What to do if an airline loses your luggage, or it’s delayed - claiming on your travel insurance and getting compensation from the airline

• Choosing a debt management plan provider

  How to find a debt management plan provider, covering whether a debt management company is licenced and belongs to a trade association and checking the contract is correct

• Best Start Grant and Best Start Foods

  Find out about the Best Start Grant and Best Start Foods - Scottish benefits to help parents and carers on low incomes with the costs of having a child in the family. They can also be claimed during pregnancy.

• Choosing your energy tariff

  Choosing the right energy tariff for your needs, including special tariffs for different energy meters and systems

• If you’re having problems with your smart meter

  Check what to do if you think your smart meter isn't working properly or your energy supplier isn't getting your readings

• Other jobs your employer should offer you

  Find out when your employer should offer you another job instead of making you redundant. Check what counts as suitable alternative employment

• Vehicle insurance – making a claim if you’re in an accident

  What to do if your car is in an accident and you want to make a claim on your motor insurance

• Getting travel insurance

  What you need to think about before you take out a travel insurance policy

• Contacting your energy supplier about a problem

  How to complain to your energy supplier, when to complain to the Energy Ombudsman, and where to get more help with your complaint

• If you’ve been told your energy supply will be disconnected

  What should happen before you're disconnected, circumstances in which you shouldn't be disconnected, the disconnection process, where to get more advice and support