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• Making a claim on your travel insurance

  What you need to do if you have to make a claim on your travel insurance policy

• Cold called by a debt management plan provider

  How to complain if you are cold-called by a debt management company - uninvited contact by phone, text, email or in person at your door

• Getting travel insurance

  What you need to think about before you take out a travel insurance policy

• If a company stops trading or goes out of business

  Claim money owed to you when a trader goes out of business, including checking whether they’ve gone out of business

• What to bring to a bureau

  Information and paperwork that you should take with you when you visit a Citizens Advice Bureau in Scotland to help the adviser deal with your case more efficiently

• Misled by a debt management plan provider

  How to complain about a debt management plan provider if they have misled you in their marketing, advertising or promotion, or made other misleading claims

• Your payment card was used without your permission – distance sales

  What you can do if your payment card has been used for a distance sale purchase by internet, mail order, TV, phone or fax without your permission

• Home insurance for flooding

  Information on finding home insurance in flooding areas

• Getting vehicle insurance

  Types of vehicle insurance and what to think about when choosing a policy

• Changing your mind about something you've bought

  What you can do if you’ve changed your mind about something you’ve bought - your rights, whether you can take it back and get a refund or an exchange