Letter to cancel a credit agreement before it starts

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Creditor’s details

Check letters or emails from the creditor for their contact details.

Creditor’s name

Creditor’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Your account

Check statements, letters or emails from the creditor for your account details. If you have an online account you can also check that.

Account number

Your name as it appears on the account

Reference number (optional)

You might have a separate reference number, for example, if you’ve already written to the creditor and they gave you a reference number in their reply.

What you bought

What did you buy?

Give as much detail as you can. For example, the make and model.

About the credit agreement

When did you sign the agreement?

For example ‘14 January 2022’. Check the contract if you’re not sure.

When did you cancel it?

For example ‘14 January 2022’. If you don’t know the exact date, try to be as specific as you can, for example, ‘January 2022’.

How did you cancel it?

Letter

Phone

If you spoke to someone about the cancellation, what’s their name? (optional)

If you didn’t speak to anyone directly, or you don’t know their name, leave this blank.