These details will appear on your letter.
Put your street, town and postcode on different lines.
If it’s not a UK number, include the country code. If it’s a landline, include your area code.
The lender is who you owe the money to. They might also be called a ‘creditor’. Check letters or emails from the lender for their contact details. If you’ve had letters from a debt collection agency, use their details instead.
Put the street, town and postcode on different lines.
If you selected no, leave this blank.
Check statements, letters or emails from the lender for your account details. If you have an online account you can also check that.
Put in the amount of the loan you originally took out with the lender. Don’t put a ‘£’ sign - we’ll add this for you.
For example ‘14 January 2022’. Check your loan agreement if you’re not sure. If you can’t find the date, leave this blank.
Write a description of the problems with the loan. If there are a number of problems, it's a good idea to number the problems and put one on each line. For example, you should say if:
the lender didn't check if you could afford to pay the loan
the lender didn’t make it clear how much it would cost you in total to repay the loan
you weren’t given full or accurate information about how and when to pay back your loan – explain what was missing or inaccurate
the lender didn’t check if your circumstances would change while you were paying back your loan - explain anything which they should have taken into account, such as your age, mental health, employment status, income, expenditure, proof of identity of financial history
If you have problems repaying your loan, think about why this happened and what the lender did. For example:
did the lender treat you sympathetically when they considered what you could afford to pay? If not, describe how they treated you. For example, if they didn't listen or didn't accept an offer you made
did the lender tell you to extend your loan or take out another loan to pay the old one back?
did you feel pressured to make unaffordable payments?
did the lender tell you about the risks of extending your loan?
You might want to say something about how the loan has affected your life. For example, if it's:
affected your mental health
affected your relationships
made you get into more debt
Say what you would like the lender to do to put things right, for example:
write off the debt
agree a reasonable repayment plan
freeze interest and charges
financial compensation for any distress caused