Letter to complain about energy back-billing

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Energy supplier’s details

Energy supplier’s name

For example, British Gas or ScottishPower.

Energy supplier’s address

Check your bills to find their address. Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

Your energy account

You can find your account details by checking bills, letters or emails from your energy supplier. If you have an online account you can also check that.

Account number

This might also be called a ‘customer number’.

Reference number (optional)

You might have a separate reference number, for example, if you’ve already written to your supplier and they gave you a reference number in their reply.

Which type of energy do you get?

Electricity

Gas

Electricity and gas

Your complaint

Describe the problem

Describe the level of customer service you got, what happened and why you think your account balance should be reduced. If there’s more than 1 problem, put them on different lines or in a numbered list.

How would you like this problem to be solved by the energy supplier? (optional)

You can check your energy supplier’s website to see what standards they have and to see if you can get compensation if they have broken them. If there’s more than 1 outcome you want to happen, put them on different lines or in a numbered list.