Letter to complain about energy mis-selling

Your details

These details will appear on your letter.

Put your street, town and postcode on different lines.

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Energy supplier’s details

For example, British Gas or ScottishPower.

Check your bills to find their address. Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

If you selected no, leave this blank.

Your energy account

You can find your account details by checking bills, letters or emails from your energy supplier. If you have an online account you can also check that.

This might also be called a ‘customer number’.

You might have a separate reference number, for example, if you’ve already written to your supplier and they gave you a reference number in their reply.

Which type of energy do you get?

If you started the contract within the last 14 days

Did you start the contract within the last 14 days?

If you started the contract more than 14 days ago

If you started the contract less than 14 days ago, leave this section blank.

Include details like names, dates or time frames if you know them.