Letter to complain about the poor standard of a service

Your details

These details will appear on your letter.

Your full name

Your address

Put your street, town and postcode on different lines.

Your email address (optional)

Your phone number (optional)

If it’s not a UK number, include the country code. If it’s a landline, include your area code.

Trader’s name

Trader’s address

Put the street, town and postcode on different lines.

Is there a specific person you want to write to?

Yes

If yes, what's their name? (optional)

If you selected no, leave this blank.

When did you sign the contract?

For example ‘14 January 2022’. Check the contract if you’re not sure.

What service did you agree?

For example, what was included, and if the service had a specific name.

When did you agree the service would be completed by?

For example ‘14 January 2022’. Check the contract if you’re not sure.

How much did you pay?

Don't put a ‘£’ sign - we’ll add this for you.

What’s the main problem with the work?

It wasn't carried out with reasonable care and skill

It wasn't carried out in reasonable time

The charge for it was unreasonable

Describe the problem

Give as much detail as you can. If there’s more than 1 problem, put them on different lines or in a numbered list.

How would you like this problem to be solved?

For example, ‘I would like you to repair the fault’, or ‘I want you to finish the job by the agreed date’.