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Citizens Advice LeicesterShire (Leicester)


1st Floor

Leicester City Council Customer Service Centre

91 Granby Street



How to get support

Call us

0808 2787970

Visit our website

Getting in touch by phone

Phone times
Day Time
Monday 9am to 4.30pm
Tuesday 9am to 4.30pm
Wednesday 9am to 4.30pm
Thursday 9am to 4.30pm
Friday 9am to 4.30pm

Visiting us in person

Please note we DO NOT offer a drop-in service. Pre-booked face-to-face appointments are currently available on Tuesdays and Thursdays.

Check if you need to book an appointment

You'll need to contact us to find out about options for visiting the office.

Office times
Day Time
Tuesday 9am to 4.30pm
Thursday 9am to 4.30pm


  • Wheelchair accessible
  • Wheelchair toilet

Check other support locations

More information about our service

General advice in Leicester City is by appointment only. A drop-in service is available for clients facing an emergency situation, such as eviction, court action, homelessness, no food/fuel or abuse.

As well as general advice and information, we also provide specialist advice and information on Macmillan Welfare Benefits, Mesothelioma, specialist debt (Money Advice Service), Pension wise, energy bills and the EU.

When you first contact us you’ll be offered a short session with an assessor to talk about how we can help you. Please tell us about any language or access requirements and we will do our best to accommodate them.

We might be able to solve your problem there and then. If your issue is more complicated, we will make you an appointment for more specialist advice. This can be in person, by phone or on email

If you can't get in touch with your nearest Citizens Advice

You might be able to talk to an adviser online or through our national phone service. Check other ways you can talk to an adviser.