Getting support if you’re in energy debt

If you owe your energy supplier money, the Citizens Advice energy debt service is here to help.

Our specialist energy debt advisers can help you understand options and next steps. 

To get in touch, contact our consumer service: 0808 223 113

Lines are open Monday - Friday 9am to 5pm

Call 0808 223 1144 to speak to a Welsh-speaking adviser

You will first speak to one of our energy advisers who will be able to refer you to our specialist energy debt advisers. 

Why should I contact the service?

Energy arrears are classed as a ‘priority debt’. This means that energy debt can cause you particularly serious problems if you don’t do anything about them, for example they might disconnect you.

There are steps you can take and our advisers can support you with this.

Read all our advice on what to do if you’re struggling with your energy bills.

Last updated: September 2026