Citizens Advice helped 2.7 million people last year. There were also 43 million visits to our online advice pages.
We use this unparalleled evidence from the people we help to try and fix the underlying causes of people's problems.
We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.
Citizens Advice is calling for changes to the regulation of credit card and high-cost credit markets to help stop people getting into a debt spiral.
We want the government to change the way Universal Credit is delivered so it helps the people who need it.
We’re calling on the government to extend the smart meter rollout to 2023, and provide updated information on cost.
Council tax arrears is now the largest debt issue seen by local Citizens Advice. That’s why we’re encouraging councils to sign up to the Council Tax Protocol.
Citizens Advice is calling on government to fund a pilot of integrated advice in health settings to improve recovery rates and stop mental health problems from getting worse.
Learn about the most recent National Consumer Week campaign. We want to make sure people know what they're signing up for online and what they can do if something goes wrong.