Citizens Advice helped 2.7 million people last year. There were also 43 million visits to our online advice pages.
We use this unparalleled evidence from the people we help to try and fix the underlying causes of people's problems.
We’re also the statutory consumer watchdog for the energy and post industries, meaning we advocate on behalf of consumers in these markets.
Citizens Advice is calling for the bailiff industry to be independently regulated.
We want the government to change the way Universal Credit is delivered so it helps the people who need it.
We’re calling on the Competition and Markets Authority to tackle the loyalty penalty in essential markets and protect people from being ripped off.
We’re calling on the government to extend the smart meter rollout to 2023, and provide updated information on cost.
Council tax arrears is now the largest debt issue seen by local Citizens Advice. That’s why we’re encouraging councils to sign up to the Council Tax Protocol.
Learn how you can get involved in this year's campaign. We'll be raising awareness of people's rights when buying goods through online marketplaces, and what they can do if they have a problem.