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Your rights when using an online marketplace

We want to make sure you know what your rights are when buying something online, and how they might be different then when buying goods from different sellers or platforms. Have a look at our leaflet for an overview of your consumer rights when using online marketplaces and information on what you can do if something goes wrong.

You can find out more detailed information on our consumer advice pages.

Fact sheets and training packs are also available on our consumer education pages. These cover topics including online marketplaces and buying used cars.

You can also take a look at our advice for selling on online marketplaces [ 0.63 mb].

Below are some useful links to our advice on some of the more common issues.

Our advice pages

If you’ve had a problem when buying a good on an online marketplace:

For information when there’s an issue with delivery:

If you’re purchasing a used car: