Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
The State of Smart: Consumer experiences of smart meters
Smart meters are a key part of modernising Great Britain's energy infrastructure with 70% of households having one as of September 2025. Based on our research findings, we are calling for specific measures to address consumer issues with smart metering.
Beyond cost: Making energy efficiency measures accessible to low-income homeowners
Low-income homeowners are less likely to be interested in energy efficiency measures - here's the support people need to engage
Stepping Up: Reforming protections in the retrofit market
We need an overhaul of consumer protections in the retrofit market - this paper an end to end protections and quality assurance framework that cuts complexity and increases positive outcomes
Latest blogs
Blog: A New Year, Same Billing Problems?
The high cost of energy means billing errors can have even more serious consequences - here are the steps that suppliers and consumers can take to get billing right
Blog: Today is a major step forward for heat network customers — but the work doesn’t stop here
Ofgem has launched new regulations for heat networks in Great Britain, introducing new protections - but the consumer experience won't be transformed overnight
Blog: The warmth gap: an energy crisis that is leaving families with young children behind
Households with children are more likely to fall into energy debt, forcing many to ration their energy use. We need action to help families with children to afford their energy bills, including additional support under a tiered Warm Home Discount