Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Beyond cost: Making energy efficiency measures accessible to low-income homeowners
Low-income homeowners are less likely to be interested in energy efficiency measures - here's the support people need to engage
Stepping Up: Reforming protections in the retrofit market
We need an overhaul of consumer protections in the retrofit market - this paper an end to end protections and quality assurance framework that cuts complexity and increases positive outcomes
Owned and Operated: Building consumer confidence in third party ownership models for home energy
This report looks at consumer understanding of and attitudes towards third party ownership models for home energy, and the protections needed to build consumer confidence and drive uptake.
Latest blogs
Blog: Time on side: making energy flexibility work for small businesses
Energy flexibility could give small businesses financial savings and more control - but there are barriers holding businesses back from engaging
Blog: Heat network regulation is coming, but that’s just the start
We've identified key protection gaps for heat network consumers - here are the 3 areas where we think efforts should be more focused
Blog: 3 ways the Warm Homes Plan can cut bills and improve living standards
The Government must take the opportunity to deliver warmer, healthier homes through its Warm Homes Plan