Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Shock Proof: Breaking the cycle of winter energy crises
The energy affordability crisis isn’t over - over 2 million people will disconnect this winter. We set out how targeted bill support can break the cycle.
Home safe: giving consumers confidence to install low carbon technologies
Trust in net zero technologies is at risk of being damaged by the actions of rogue traders and poor quality installations - with devastating consequences for affected consumers. We want to see a simplified and extended consumer protections regime.
Consultation on our Draft Consumer Workplan for 2024-25
Our draft consumer workplan for April 2024 to March 2025 sets out our priorities for the year. We welcome feedback to ensure our plans are focused on the key things that will improve consumer outcomes.
Latest blogs
Blog: It’s time to bring households off the gas grid in from the cold
Off-gas grid households using alternative fuels face fluctuating prices in an unregulated market - they need support to move onto low-carbon technologies.
Blog: Essential Services, Essential Oversight: Building a better regulatory framework to protect those who need it the most
The first of a short blog series to shed light on the pivotal role that regulation plays in ensuring essential services deliver for consumers.
Blog: Zero guarantee? Net Zero homes need better financial protections
Households with low carbon technologies can enjoy significant benefits - but to grow this emerging market, it's vital that people have positive experiences having these technologies installed and are protected if something goes wrong.