Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
Ask Once: Consumer Views on a Multi-Sector Priority Service Register
The Ask Once report explores consumer views on a Multi-Sector Priority Services Register. It highlights the need for a Tell-Us-Once model to streamline support across energy, water, and telecoms, ensuring consumers receive support in emergencies.
Lights Out: improving people’s experience of power cuts
This report examines how people experience power cuts and sets out areas for improvement.
Getting Warmer? Why recent progress on energy bills falls short for high-need households
While the Government has taken a number of steps to try and reduce energy bills and extend support to some households, energy bills continue to be a major source of stress for households.
State of the Smart: Consumer experiences of smart meters
Smart meters are a key part of modernising Great Britain's energy infrastructure with 70% of households having one as of September 2025. Based on our research findings, we are calling for specific measures to address consumer issues with smart metering.
Latest blogs
Blog: 3 ways the government can balance the heat network upgrade bill fairly
Heat network users need mandatory standards, but consumers can't be left with unfair costs for upgrades
Blog: Energy bills are at risk of rising again — Government action can’t wait
Household budgets are already at breaking point - with energy bills expected to rise again, we need urgent action from the Government to protect those most at risk
Blog: A new role for electricity networks?
The energy regulator is exploring how electricity networks could support the future rollout of low carbon technologies - but we would need to see more evidence to support fundamental changes in networks' role