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Post policy research

We represent consumers of postal services. Our post team provides policy advice and delivers strategic projects that contribute to improving the operation of the postal market and the postal universal service for all consumers.

We also ensure consumer needs are represented in decisions on the future of the post office network, at both a strategic and branch level.

Find out more about what our Post team is working on.

Latest post report

Parcels league table

Citizens Advice’s first annual parcels league table, ranking the largest five parcel delivery companies across various metrics such as the number of customer problems, accessibility, and customer service.

Advice on post issues