Energy
Hundreds of consumers - both households and small businesses - come to our advice service for help with their energy issues every day. This gives us unique real-time insight into the problems facing energy consumers in Great Britain.
We conduct research and analysis to get a better understanding of these problems and then help solve them by engaging directly with industry, changing government and regulatory policy as well as supporting consumers to navigate the market.
Featured content
Latest reports
The State of Smart: Consumer experiences of smart meters
Smart meters are a key part of modernising Great Britain's energy infrastructure with 70% of households having one as of September 2025. Based on our research findings, we are calling for specific measures to address consumer issues with smart metering.
Beyond cost: Making energy efficiency measures accessible to low-income homeowners
Low-income homeowners are less likely to be interested in energy efficiency measures - here's the support people need to engage
Stepping Up: Reforming protections in the retrofit market
We need an overhaul of consumer protections in the retrofit market - this paper an end to end protections and quality assurance framework that cuts complexity and increases positive outcomes
Latest blogs
Blog: The warmth gap: an energy crisis that is leaving families with young children behind
Households with children are more likely to fall into energy debt, forcing many to ration their energy use. We need action to help families with children to afford their energy bills, including additional support under a tiered Warm Home Discount
Blog: The Support Gap: energy bills continue to push disabled households to the brink
Disabled people are still disproportionately affected by energy debt - as well as targeted help with energy bills, we need a cross-sector Priority Services Register to support disabled people across essential services
Blog: Standing start: Why standing charge reform is more complex than it seems
Making standing charges fair is complex, but our consumer research found a clear consensus that Ofgem should prioritise vulnerable households. We need more comprehensive change to the energy pricing system to bring down bills and recover fixed costs fairly