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Problems with benefits and tax credits

Information on challenging a benefit or tax credit decision. Find out how to make a complaint if you have received a poor service from the people dealing with your claim.

If a problem with National Insurance is affecting your benefits

What to do if you can’t find your National Insurance number or if you think your National Insurance record is wrong and it’s affecting the benefits you can claim.

Benefit overpayments

Causes of benefit overpayments and what to do if you've been told you've been paid too much.

Benefit Fraud

Find out how benefit fraud is investigated, and know what you can do if you're suspected of it.

Complaining about the service you’ve received – benefits and tax credits

When and how to complain about the service received from those dealing with your benefits or tax credits.