Changing to a water meter

You either pay your water bill based on a fixed rate or on the actual amount of water you use, measured with a water meter.

This page explains your right to have a meter installed and the pros and cons of switching to a meter.

Your right to have a meter installed

You have a right to be charged for your water on the basis of what you use. This means you have a right to have a meter installed free of charge, unless it's not practical or is unreasonably expensive to do this. Tenants also have the right to ask for a meter.

If you're considering changing to a water meter, you should contact your water company. You could do this by phone, or you may be able to apply on their website.

If you can’t have a water meter installed for any reason, your water company may be able to put you on a cheaper tariff to save money.

In some areas, the water company is introducing universal water metering, so everyone will be given a meter.

If you ask for a meter, a company should install it within three months.  In areas where free meters are being offered for the first time, this period may be six months.

When is it a good idea to consider changing to a water meter?

Changing to a water meter may benefit you if you don’t use much water.  

It may also be worth changing to a meter if your property has a high rateable value. This is because some water bills are based on the rateable value of the property. Before April 1990, every property in England and Wales was given a rateable value, based on how much the property could be let for. A good rule of thumb is that you could pay less if there are fewer people in your property than there are bedrooms.

If you change to a water meter, the company will come to read your meter. You won't know exactly what you're going to be charged in every bill  because the amount of water you use could increase if extra people come to live with you or if you buy any new water-using appliances.

You will be responsible for paying for any water that leaks. However, a water company won't normally charge for the first leak in an underground supply pipe.

Many water companies have water usage calculators on their website, to help you work out how much you are likely to pay if you have a meter. Check how much you could save using the water meter calculator on the Consumer Council for Water (CCW) website.

If you find you are not better off after changing to a meter, you can usually change back to how the bill was paid before within twelve months. You can't do this if you have moved into a property where a meter is already installed, or if universal metering has been introduced for everyone in your area.

If you're a tenant

If you're a tenant, you can still ask for a meter.

You don't need your landlord's permission to have a meter but your tenancy agreement may require you to ask their permission for alterations to the property.

If your landlord doesn’t agree to you having a meter, you should get advice before having one installed. Talk to an adviser.

 If you’re worried about being evicted

Your landlord can’t evict you just because you ask for a water meter. They can only evict you for specific reasons - for example if you have rent arrears or if they decide to sell the property. 

Your landlord can also evict you if you broke your tenancy contract. For example, if your tenancy agreement said you need your landlord’s permission to change things in the home, but you installed a water meter when they didn’t agree. 

Your landlord has to give you a document called a ‘section 8 notice’ to evict you. They have to use the right process and explain on the notice why they want you to leave. You can check if the reason on your section 8 notice is valid.

If you get a section 21 notice on or after 1 May 2026, it’s not valid. If you got the section 21 notice before then, you should check if your section 21 notice is still valid.

Paying your water bills

You can check how you can pay your water bills if you’re renting.

Help with your water bills

Watersure is a scheme which helps some people with their water bills. To apply for the scheme, you must be on benefits and need to use a lot of water either for medical reasons or because your household has a certain number of school-age children. You also need to be on a water meter or be waiting to have one installed.

• Watersure scheme – help with paying water bills

Next steps

• If you need more help

• Find out who supplies water in your region

Other useful information

Check which water company supplies your area on the Consumer Council for Water (CCW) website.