Octopus Energy customer service

This advice applies to England. See advice for See advice for Scotland, See advice for Wales

Octopus Energy scores for October to December 2023

Octopus Energy ranked 10th in the supplier comparison table.

Rank	Supplier	Fewer complaints received	Contact waiting time	Customer commitments	Rating Overall rating
1	Shell Energy	3 out of 5	4 out of 5	5 out of 5	3.8 out of 5 More details
2	Outfox The Market	3 out of 5	3 out of 5	5 out of 5	3.3 out of 5 More details
3	E.ON Next	2 out of 5	4 out of 5	5 out of 5	3.3 out of 5 More details
10	Octopus Energy	2 out of 5	2 out of 5	5 out of 5	2.5 out of 5

Showing 5 of 4 suppliers

Customer commitments: Switch Guarantee, Vulnerability Commitment
Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman: 36.1 per 10,000 customers
Average call centre wait time (hours, minutes and seconds): 00:04:49
Average response time to social media messages (hours, minutes and seconds): N/A
Emails responded to within 2 days: 67.3%

The fuel mix is the percentage of energy sources used by this supplier. Octopus Energy uses:

Customer service contact details for Octopus Energy: Telephone: 0808 164 1088
Email: hello@octopus.energy
Website: octopus.energy
Opening Hours: Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 4pm
Saturday: Closed
Sunday: Closed
Ways to contact: Web Chat: No
Ring backs: No
Mobile hotline: No
Minicom / Text: No
Sign video: Yes
Payment Information: Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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