Utilita customer service

This advice applies to England. See advice for See advice for Scotland, See advice for Wales

You can use our customer service ratings to help you decide which supplier to use.

The ratings are calculated using information from different sources, including Citizens Advice, Energy Ombudsman and the suppliers.

Utilita scores for April to June 2024

  • Overall rating

    1.9 out of 5

  • Fewer complaints received

    1 out of 5

  • Contact waiting time

    2 out of 5

  • Customer commitments

    3 out of 5

Utilita ranked 15th in the supplier comparison table.

Rank
Supplier
Overall rating
Fewer complaints received
Contact waiting time
Customer commitments
1
Ecotricity

3.8 out of 5

More details

3 out of 5

4 out of 5

3 out of 5

2
Utility Warehouse

3.4 out of 5

More details

2 out of 5

4 out of 5

3 out of 5

3
E (Gas and Electricity)

3.4 out of 5

More details

2 out of 5

4 out of 5

3 out of 5

15
Utilita

1.9 out of 5

1 out of 5

2 out of 5

3 out of 5

Showing 5 of 4 suppliers

Other scores

Customer commitments

Vulnerability Commitment

Complaints to Citizens Advice, Advice Direct Scotland and the Energy Ombudsman

93.7 per 10,000 customers

Average call centre wait time (hours, minutes and seconds)

00:05:44

Average response time to social media messages (hours, minutes and seconds)

N/A

Emails responded to within 2 days

93.5%

Fuel Mix

The fuel mix is the percentage of energy sources used by this supplier. Utilita uses:

  • Fossil fuel: 75%

  • Nuclear: 19%

  • Renewable: 3%

  • Other: 4%

Customer service contact details for Utilita

Telephone: 03303 337 442
Email: customerservices@utilita.co.uk
Website: www.utilita.co.uk

Opening Hours

Monday: 8am - 8pm
Tuesday: 8am - 8pm
Wednesday: 8am - 8pm
Thursday: 8am - 8pm
Friday: 8am - 8pm
Saturday: 8am - 5pm
Sunday: 8am - 5pm

Ways to contact

Web Chat: Yes
Ring backs: Yes
Mobile hotline: No
Minicom / Text: No

Payment Information

Direct debit: Yes
Cash or cheque: Yes
Prepayment: Yes

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