We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
26 Tachwedd 2021
The mass uptake of smart home technology will help meet the government’s net zero targets. This report outlines the key priorities that the government must get right to help people feel confident about smart home technology.
11 Tachwedd 2021
This report highlights pain points in the process of using deductions to pay for energy debt and suggests ways the deductions scheme can be improved.
22 Hydref 2021
The net zero protections puzzle: Helping people piece together home energy improvements
15 Medi 2021
Low income families could face a perfect storm this winter. This Good Practice Guide highlights how energy companies can help their customers this winter.
24 Awst 2021
Citizens Advice alongside Which?, Aldersgate Group and the Federation of Master Builders are urging the Prime Minister to address the current gaps for consumers in the upcoming Net Zero Strategy.
13 Gorffennaf 2021
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2021/22.
24 Mehefin 2021
We all want the same things from energy suppliers: good quality, value for money services that meet our needs. But energy markets and policies don’t serve everyone well, resulting in better outcomes for some than others. This is a problem if some people are left behind - particularly if their circumstances mean they’re vulnerable to harm. This paper explores the key characteristics that result in some consumers getting a better deal than others, and whether policy reforms could deliver better outcomes.
14 Mai 2021
A report looking at local area energy plans
25 Mawrth 2021
A framework for advice and support which can help consumers install the home energy improvements needed to reach net zero
25 Mawrth 2021
Citizens Advice report looking at 3 years of contacts to our Consumer Service from people who need help installing low carbon technologies
8 Mawrth 2021
We consider the implications of new tariffs for consumers
1 Mawrth 2021
Citizens Advice good practice guide looking at the support and information available to heat network consumers
27 Ionawr 2021
Good practice guide for energy and heat network suppliers
27 Ionawr 2021
Our report provides reflections and recommendations to Ofgem and the challenge groups on the RIIO-2 Enhanced Engagement process.
15 Ionawr 2021
Citizens Advice report looking at how heat network suppliers can improve the information and support provided on their websites and telephone lines
19 Ionawr 2021
EUK, ADE and Citizens Advice have set out in this report a series of different approaches to domestic demand-side response to identify any gaps in protections.
16 Rhagfyr 2020
Citizens Advice is calling for energy suppliers, Ofgem and the government to maintain and expand support and customer service measures during these difficult times.
16 Tachwedd 2020
This report gives detail on the discussions at a series of digital workshops about our vision for a future energy market.
15 Hydref 2020
The COVID-19 crisis has led to an unprecedented fall in household incomes. We need more effective mechanisms to help essential service providers to get support to people who need it, particularly those in vulnerable situations.
13 Hydref 2020
New energy efficiency and low carbon schemes must learn from, and build on, the lessons from past policies, to inform, protect and support consumers
