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Energy policy research

We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.

As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.

Citizens Advice Consumer Work Plan 2022/23

28 Ebrill 2022

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2022/23.

Raising the bar

8 Ebrill 2022

Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps.

Briefing note on Ofgem’s proposals to amend the price cap in response to volatile wholesale markets

31 Ionawr 2022

Ofgem has recently consulted on a range of proposals to reform the energy price cap, in response to the high and volatile prices recently seen in wholesale markets. Some of its proposals would only be temporary measures, while others would change the price cap permanently. This briefing note summarises our views on the most significant reforms it has proposed, explaining which we could support and why, and which we do not think should be taken forward.

Targeting support when energy bills rise in April

17 Ionawr 2022

On April 1st 2022 under current plans, the energy price cap will increase by a predicted 57% to £2,000, bringing annual energy bills to a level we haven’t seen in many of our lifetimes. We’ve analysed the different policy options on the table and recommended four steps to deal with the challenge over the coming year.

How to protect consumers as energy prices rise

7 Ionawr 2022

The cost of living crisis has been growing in scale and impact over the last six months, with inflation reaching historic levels and yet to peak. Citizens Advice has proposed an immediate support package to reduce pressure on energy consumers and boost incomes for those in need.

Citizens Advice Consumer Work Plan 2021/22

13 Gorffennaf 2021

This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2021/22.

Rough trade? Balancing the winners and losers in energy policy

24 Mehefin 2021

We all want the same things from energy suppliers: good quality, value for money services that meet our needs. But energy markets and policies don’t serve everyone well, resulting in better outcomes for some than others. This is a problem if some people are left behind - particularly if their circumstances mean they’re vulnerable to harm. This paper explores the key characteristics that result in some consumers getting a better deal than others, and whether policy reforms could deliver better outcomes.