Retail energy market renewal - reflections from a Citizens Advice roundtable
20 Mehefin 2022
Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps
Energy policy research
We represent energy consumers by promoting and protecting the interests of domestic and small non-domestic consumers across Great Britain.
As the statutory consumer body for energy consumers in Great Britain, we commission research, build evidence-based policy positions to embed the needs of energy consumers into decision-making, with specific regard for the needs of vulnerable consumers.
Citizens Advice consumer advice and advocacy annual report 2021-22
15 Mehefin 2022
In a year which has seen us go from pandemic to a cost of living crisis, we’re setting out the ways we’ve helped people across consumer advice and advocacy.
Room for Reform: Embedding fair outcomes for tenants in tomorrow’s retail energy market
10 Mehefin 2022
This research report explores current and future energy issues for tenants in the Private Rented Sector.
Getting ready for heat network regulation
19 Mai 2022
How heat networks can prepare for regulation and deliver for consumers
Citizens Advice Consumer Work Plan 2022/23
28 Ebrill 2022
This work plan describes how Citizens Advice will discharge our role as the statutory advocate for consumers of energy and postal services in 2022/23.
Tackling gaps and overlaps: a discussion paper addressing the energy advice challenge
13 Ebrill 2022
This discussion paper outlines why the government should develop a comprehensive advice strategy to meet its net zero targets.
Raising the bar
8 Ebrill 2022
Following the recent market turmoil we’re calling for a new Consumer Duty in energy to raise service standards and fill protection gaps.
Electricity Distribution Network Operator (DNO) Environmental Action Plans Review - Baringa Partners
23 Mawrth 2022
This research was part of our wider review of the electricity distribution (DNO) business plans and considered their Environmental Action Plans.
Crunch Point: Protecting households from record energy bills in the coming months
18 Mawrth 2022
With energy bills rising and general inflation pushing up costs, the government should put in place both broad and targeted support for households.
Red alert- Households face enormous pressures in build up to energy price cap rise
2 Chwefror 2022
Demand for our services is at its peak since the pandemic started, and the worst is yet to come. Targeted support is needed to help people through this crisis.
Briefing note on Ofgem’s proposals to amend the price cap in response to volatile wholesale markets
31 Ionawr 2022
Ofgem has recently consulted on a range of proposals to reform the energy price cap, in response to the high and volatile prices recently seen in wholesale markets. Some of its proposals would only be temporary measures, while others would change the price cap permanently. This briefing note summarises our views on the most significant reforms it has proposed, explaining which we could support and why, and which we do not think should be taken forward.
Consultation: The Citizens Advice Draft Consumer Work Plan 2022/23
21 Ionawr 2022
We are consulting on our annual consumer work plan for 2022/23. Please provide any comments to consumerworkplan@citizensadvice.org.uk by 15 February 2022.
Targeting support when energy bills rise in April
17 Ionawr 2022
On April 1st 2022 under current plans, the energy price cap will increase by a predicted 57% to £2,000, bringing annual energy bills to a level we haven’t seen in many of our lifetimes. We’ve analysed the different policy options on the table and recommended four steps to deal with the challenge over the coming year.
How to protect consumers as energy prices rise
7 Ionawr 2022
The cost of living crisis has been growing in scale and impact over the last six months, with inflation reaching historic levels and yet to peak. Citizens Advice has proposed an immediate support package to reduce pressure on energy consumers and boost incomes for those in need.
Market Meltdown: How regulatory failures landed us with a multi-billion pound bill
10 Ionawr 2022
Consumers are paying the price for Ofgem's failure to clamp down on unfit and unsustainable energy companies.
Smartening up: How to improve people's confidence in smart home technology
26 Tachwedd 2021
The mass uptake of smart home technology will help meet the government’s net zero targets. This report outlines the key priorities that the government must get right to help people feel confident about smart home technology.
Taking too much? The experience of benefit deductions to pay for energy and other debts
11 Tachwedd 2021
This report highlights pain points in the process of using deductions to pay for energy debt and suggests ways the deductions scheme can be improved.
The net zero protections puzzle: Helping people piece together home energy improvements
22 Hydref 2021
The net zero protections puzzle: Helping people piece together home energy improvements
Good Practice Guide: How energy companies can support people who are struggling this winter.
15 Medi 2021
Low income families could face a perfect storm this winter. This Good Practice Guide highlights how energy companies can help their customers this winter.
Citizens Advice joint letter to the Prime Minister on the Net Zero Strategy
24 Awst 2021
Citizens Advice alongside Which?, Aldersgate Group and the Federation of Master Builders are urging the Prime Minister to address the current gaps for consumers in the upcoming Net Zero Strategy.