Applying for pre-settled and settled status
You’ll usually have to apply to the EU Settlement Scheme online. There are a few situations when you’ll need to use a paper form.
Before you start you should check the deadlines and gather everything you need to apply.
You don't need to be in the UK to apply.
Check if you can apply online
You'll need to apply on a paper form if you're not an EU, EEA or Swiss citizen and you're:
- a family member of a British citizen and you lived with them outside the UK in an EU or EEA country or Switzerland
- a family member of an EEA citizen who's become a British citizen
- a carer for a British, EU, EEA or Swiss citizen
You can apply now. If you’re the carer of a British citizen you can apply from 1 May.
Contact your nearest Citizens Advice if you think this applies to you.
If you have problems using the internet
You can get help from the Home Office's assisted digital service if you aren't confident using the internet. The service is provided by We Are Digital.
They can help you over the phone. You might be able to visit someone or they might be able to visit you at home - this will depend on where you live. Find out more about how to get help from We Are Digital.
We Are Digital
Tel: 0333 344 5675 (Monday to Friday from 9.00am to 5.00pm, Saturday from 9.00am to 4.00pm)
Text: 07537 416 944 - text the word VISA
Textphone (using Next Generation Text): 18001 0333 344 5675
Phone calls to the telephone or textphone number can cost up to 9p a minute from a landline or between 3p and 55p a minute from a mobile. Your phone supplier can tell you how much you’ll pay.
If you don't have internet access
You can use the internet free of charge at:
- your local council - find your local council on GOV.UK
- your local library - find your local library on GOV.UK
If you have problems understanding English
You can get help with your application from local community groups and centres. If you need help finding a centre, contact your nearest Citizens Advice.
Starting the application
You can start the application online or on an Android smartphone. First, you have to prove your identity using your identity document.
Your identity document is your:
- passport or national identity card if you're an EU, EEA or Swiss citizen
- passport, residence card or permit with a biometric chip if you're from outside the EU, EEA or Switzerland
If you use an Android smartphone
You can use your phone or someone else’s. The phone doesn’t store the details of your identity document. You use the Home Office app to scan your document.
After you’ve scanned the document you’ll be taken to the online application form.
You don’t need to post your identity document to the Home Office.
Check if the app will work on your Android smartphone
Your phone needs to have Near Field Communication (‘NFC’) - the contactless technology that lets you use your phone to pay for things.
Find out if your Android phone has NFC on Google.
If the app doesn’t scan your identity document
Phone the EU Settlement Scheme Resolution Centre if you can’t get the app to scan your identity document. They can talk you through how to do it.
EU Settlement Scheme Resolution Centre
Tel: 0300 123 7379 (Monday to Friday from 8.00am to 8.00pm, Saturday and Sunday from 9.30am to 4.30pm)
From outside the UK: 0203 080 0100
Phone calls to this number can cost up to 10p a minute from a landline or between 3p and 40p a minute from a mobile. Your phone supplier can tell you how much you’ll pay.
If you can't use an Android phone to scan your identity document
If you don't have an Android phone or you can't borrow someone else's, you have 2 options:
- Go to a document scanning centre - you usually have to pay for this service
- Start the online application and fill in the details of your identity document during the application. You have to post your identity document to the Home Office at the end of the application
If you’re applying from outside the UK
You must use the Home Office app to scan your identity document. You can’t start your application online.
If you have problems using the app, contact the EU Settlement Scheme Resolution Centre.
EU Settlement Scheme Resolution Centre
Tel from outside the UK: 020 3080 0100 (Monday to Friday from 8.00am to 8.00pm, Saturday and Sunday from 9.30am to 4.30pm)
Filling in the online application form
During the online application, you have to answer some questions about yourself and say if you have a criminal record.
You might have to upload some documents to prove:
- how long you've lived in the UK
- your relationship to a family member and how long they've lived in the UK - if you're applying for a child or you're from outside the EU, EEA or Switzerland
You don’t have to do the whole application in one go - you can save your answers and come back later.
You must finish your application in 70 days or it will be withdrawn and you’ll have to apply again. Your application will not be considered until you’ve finished it.
Apply to the EU Settlement Scheme on GOV.UK.
If you’re from a country outside the EU, EEA or Switzerland
If you don’t have a residence card or permit with a biometric chip, you need to have your fingerprints scanned and a photo taken. This includes children - unless they are 4 years old or younger.
This is known as a biometric appointment. You’ll be told at the end of the online application if you need to do this.
Your application will not be considered until you’ve been to your appointment.
Getting your status
The Home Office will email you a letter to tell you if you’ve got 'settled status' or 'pre-settled status' or if you’ve been refused. This is not proof of your status. You’ll be sent a link to view and prove your status online.
If you’re from the EU, EEA or Switzerland you will not get a card to prove you have settled or pre-settled status.
If you’re from outside the EU, EEA or Switzerland, you will get a card if you don’t already have a residence card with a biometric chip (known as a ‘biometric residence card’).
Keeping your status up to date
You need to update your online status if you change any of your details. This includes your name, phone number, email address and the number on your identity document.
You need your phone number and email address to sign in to your online status. If you don’t keep them up to date, you might not be able to sign in at another time.
If you renew your passport or national identity card
You must update your online status with your passport or identity card number when you renew it.
Your online status will be checked at the border when you enter the UK. If your passport or identity card number isn’t the same as the one on your online status, you might not be allowed back into the UK.