Citizens Advice Heat Networks Billing Best Practice Guide

Citizens Advice Heat Networks Billing Best Practice Guide 2.17 MB

Citizens Advice Heat Networks Billing Best Practice Guide Summary of Recommendations 892 KB

From 27 January 2026, the heat network sector transitions to a statutory regulatory framework overseen by Ofgem. Billing best practice, and effective support for consumers in financial difficulty is essential.

Moving from a virtually unregulated market to one with minimum standards and consumer protections will no doubt be challenging. As the statutory consumer advocate, Citizens Advice is publishing this guide to provide practical steps that heat networks can take to go beyond the minimum requirements set out in the new authorisation conditions.