Consultation on our Draft Consumer Workplan for 2026-27

Post Energy Consumer

12 January 2026

This is our draft consumer workplan for the year April 2026 to March 2027. It sets out our plans in the energy and postal markets, where we are the statutory advocate for household and small business consumers, and also how we will monitor and push for better outcomes in other consumer markets.

It outlines our priorities for the year ahead which include the importance of consumer protections across a range of markets as well as a continued focus on fair pricing in essential markets.

We would welcome your feedback - is it focused on the key things that will improve consumer outcomes, or should we be prioritising different areas? We’ll consider all the feedback received when we finalise it later in the spring.

Please provide any comments or feedback to consumerworkplan@citizensadvice.org.uk, no later than close of business on Friday 13 February 2026.