Domestic complaints handling performance

Complaints handling league table - updated September 2017 402 KB

Citizens Advice has a statutory remit to publish the energy supplier performance data. Citizens Advice took over this role on 1 April 2014 when Consumer Futures became part of Citizens Advice and Citizens Advice Scotland.

Between 2014 and 2016, Citizens Advice published a quarterly complaints handling league table which compared how domestic energy suppliers rank on handling complaints from best to worst.

In December 2016 we launched our new energy supplier rating which incorporates complaints handling data alongside other performance measures. The complaints handling league table will no longer be published separately, but we will update complaints handling performance data in this document to provide an ongoing record of complaints performance.