Household Consumer Perceptions of the Energy Market: Ethnically minoritised communities sample

Household Consumer Perceptions of the Energy Market: Ethnically minoritised communities sample 2.32 MB

Citizens Advice and Ofgem jointly run a GB survey looking at domestic consumer perceptions of the energy market. The tracker is a representative survey of domestic energy bill-payers and provides Ofgem and Citizens Advice with ongoing measures of consumer engagement in, and experiences of, the energy market.

In February 2021, Citizens Advice decided to run an additional wave of the survey to look at the experiences of consumers from ethnic minority backgrounds to better identify the experiences of this group when interacting with the energy retail market. This additional survey was commissioned by Citizens Advice, and carried out by the research agency Accent.

The questions asked in the survey are the same as in the GB survey, but the respondents are all from an ethnic minority background. This report presents the results of this additional survey.