Let down: How shady letting agent practices put new renters’ rights at risk

Let Down: How shady letting agent practices put new renters’ rights at risk

Our latest research has found millions of people encounter poor practice from letting agents at every stage of renting a property. From false information and pressure tactics when moving in, poor property management and responses to disrepair, and unfair delays to getting their deposit back when moving out. This leaves too many renters misinformed, stuck in unsafe conditions, and out of pocket. We’re worried that without intervention, rule-breaking by letting agents could undermine the crucial reforms in the Renters' Rights Act. 

Regulation of letting agents is already on the Government's radar, and strong oversight and regulation of this sector must go hand-in-hand with implementation of the Renters' Rights Act. This report draws on our unique frontline insights, nationally representative polling, and our client stories to highlight the ways letting agents are falling short, and why further regulation is needed so that they help rather than hinder reforms.