Micro and Small Business Engagement in the Energy Market
Micro and Small Businesses are not getting the best out of the energy market. This was a key finding of the 2016 CMA investigation and remains the focus of concerns in both Government and the regulator.
This research, jointly funded by Ofgem and Citizens Advice, highlights ongoing challenges for these consumers in the energy market.Despite increasing satisfaction with the quality of information provided by suppliers, we have yet to see an increase in switching levels amongst micro and small businesses. This research suggests that work to provide the information needed to engage in the energy market is necessary to increase confidence in the market but has not been sufficient as a prompt to act.Micro and Small businesses need urgent reform to ensure that they are able to engage in the energy market to get the best deals.