Citizens Advice is committed to safeguarding your privacy, while providing a high quality of service. Citizens Advice will treat your personal information as confidential and your details will not be given or sold to anyone.
We will use the information collected online to help us understand more about how our site is used by visitors, and to develop and enhance our services to you.
- track aspects of user visits, including the length of a user's visit, their browser, geographic location and the use of the search facility on this website
- remember users selected contrast and/or text resizing style preferences for this website
- record a user's video preferences for our YouTube videos viewed on this website.
First party cookies
Third party cookies from web chat service
Third party cookies from .twitter.com, twitter.com
Twitter does not currently provide information on the use of specific cookies.
Third party cookies from .google.com, .youtube.com
Third party cookies from plusone.google.com, apis.google.com, plus.google.com
Third party cookies from accounts.google.com
Third party cookies from .facebook.com
Third party cookies from .wufoo.com
Third party cookies from .logo-net.co.uk
Third party cookies from newsletter.citizensadvice.org.uk
*cookie - a bit of information kept on a user\'s computer.
† For more information on Google Analytics tracking: http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html
How you can manage or delete cookies
If you wish to restrict or block web browser cookies, the Help function within your browser should tell you how. Alternatively, these sites can provide more information on how to do this:
Your personal information
When you provide Citizens Advice with personal information, for example, when using the feedback form, we take steps to ensure that your information is treated securely. Our Citizens Advice information charter provides full details of how we handle your personal information.
Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.