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If you have a dynamically teleswitched energy meter

• In:
• Consumer
• Your energy supply

Switching your small business to a new energy supplier

How to switch your business energy supplier and what to do if you have problems with an energy broker.

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• Consumer
• Your energy supply

Check if your previous energy supplier owes you money

how to check if your previous energy supplier owes you money, how to claim owed money back, what to do if your supplier won't pay you what they owe you.

• In:
• Consumer
• Your energy supply

If you think your energy bill is too high

Reasons why your bill amount might be higher than normal and what you can do about it.

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• Consumer
• Your energy supply

Using the energy monitor for your smart meter

Check how to use your smart meter’s in-home display (IHD) - including how to set it up and fix problems with it.

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• Consumer
• Your energy supply

Check who's taken over your energy supply

If your energy supplier has gone bust, check which company has taken over your energy supply.

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• Consumer
• Your energy supply

If you didn’t agree to switch energy supplier

What you should do if you're switched without your permission, what your rights are and where to get extra help.

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• Consumer
• Your energy supply

Chat with us online about an energy problem

Chat online to one of our advisers about an energy problem.

• In:
• Consumer
• Contact the consumer helpline

You can't afford to top up your prepayment meter

Ways you can make your prepayment meter more affordable, and how to get gas or electricity urgently if you've run out of credit

• In:
• Consumer
• Your energy supply

Letter for repaying debt to your energy supplier

Use this template letter to help you write to your supplier and ask to pay your debt back in small payments

• In:
• Consumer
• Your energy supply