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Get help with scams
Find out how to contact our Scams Action service for advice about online scams.
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- Consumer
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Report a scam
Find out how to report a scam and what information to gather.
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- Consumer
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Check if something might be a scam
What to look for when identifying a scam, and how to protect yourself from being scammed
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- Consumer
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Check if you can get your money back after a scam
Find out when you're likely to get a refund following a scam, and how to claim
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- Consumer
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What to do if you've been scammed
Find out what steps to take after you've been scammed. This includes how to protect yourself, check if you can get your money back and report the scam
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- Consumer
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Get emotional support if you’ve been scammed
Find out where you can get emotional or financial support if you've been scammed.
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- Consumer
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Report fake or counterfeit goods
You have the legal right to a refund if you’ve bought something that’s fake or counterfeit - how to claim, reporting traders.
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- Consumer
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Stop getting nuisance calls and texts
Action to take to stop getting nuisance calls and text messages
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- Consumer
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Complain about a premium rate phone charge or text message
What to do if you want to make a complaint because a company didn’t make it clear that a phone or text number was premium rate.
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- Consumer
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Credit brokers explained
Explains what a credit broker is and when they are properly authorised to act.