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Chat with us online about debt
You can talk about your debt issue with a trained adviser online. We’ll try to help you solve your problem or make good progress towards it. In some cases, we might need to send you to your local
Consumer service complaints procedure
over 900,000 people come to the Citizens Advice consumer service for help with a consumer problem. We provide practical and impartial advice on how to resolve your consumer problem. On occasion
Feedback and complaints
when we contact you, for example larger font size. Find out how we deal with your complaints. How to complain You can complain in different ways - depending on what it’s about. If you’re complaining
Holding letter for joint account - ask creditors to hold off
names: Sam K Hoolin and Alex P Liu Account number: 12345678 We are sorry that we are unable to keep up our monthly payments to your company. This is because: We're sick and unable to work. We have
Letter to complain about a holiday
as specified in the brochure 2) The kitchens were closed for the whole of our stay 3) The hotel was 5 miles from the beach and not 1 mile as it said in the brochure We contacted your representative
Contact us
chat - we can usually help between 9am and 8pm Monday to Friday and between 9.30am and 1pm Saturday call our debt helpline - it’s available 9am to 8pm Monday to Friday and 9.30am to 1pm Saturday Debt
Contact the consumer helpline for energy problems
ask you for a few details, including your postcode. You can read our privacy policy to find out how we store and use your personal information. Our staff have the right to do their jobs without being
Contact the consumer helpline
postcode. You can read our privacy policy to find out how we store and use your personal information. Our staff have the right to do their jobs without being treated badly - find out how we deal
Chat with an adviser online
or make good progress towards it. In some cases, we might need to send you to your local Citizens Advice or a specialist organisation. Chat's usually available 9am to 5pm, Monday to Friday. It's
No money to pay creditors - joint letter
Giltham GT16 3LP 28 April 2024 Your reference: AN1/Reminder/674 To whom it may concern, Account name: Sam K Hoolin and Alex P Liu Account number: 12345678 We are sorry that we are unable to keep up our