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Cancelling a loan or credit agreement
Cancelling a loan or credit agreement This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales When you take out a loan or get credit for goods or services, you enter into a credit agreement. You have the right...
If you’re not happy with Royal Mail’s decision about compensation
If you’re not happy with Royal Mail’s decision about compensation This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If your post was damaged, lost or delayed and you claim compensation from Royal Mail, they’ll usually make a...
Cancelling a phone, TV, internet or mobile contract
Cancelling a phone, TV, internet or mobile contract This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You should check the terms and conditions of your contract to find out what your cancellation rights are. You might be...
Report fake or counterfeit goods
Report fake or counterfeit goods This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You have the legal right to a refund if you’ve bought something that’s fake or counterfeit. You can also report the seller to Trading...
Taking rest breaks at work
You’ll probably be entitled to rest breaks during your working day, as well as daily and weekly rest breaks. Most workers are entitled to rest breaks but some jobs mean you don’t have an automatic legal right to breaks. Read more about workers who aren’t entitled to rest breaks at...
Check if a change affects your tax credits
Check if a change affects your tax credits This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You must tell HM Revenue and Customs (HMRC) about any change in your money, work or home life if you’re getting...
If you've overstayed your visa or leave
If you've overstayed your visa or leave This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If you’ve stayed longer than you're allowed to under your visa or leave, this is called overstaying. If you’re an overstayer and...
Get help with costs if you have a child or you’re pregnant
Get help with costs if you have a child or you’re pregnant This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to get extra money to help pay for essential costs like food, childcare...
Disputing paying back a working or child tax credits overpayment
Disputing paying back a working or child tax credits overpayment This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales If HM Revenue and Customs (HMRC) have told you to pay back an overpayment, you can dispute having to...
Move your gas or electricity meter
Move your gas or electricity meter This advice applies to England. See advice for See advice for Northern Ireland, See advice for Scotland, See advice for Wales You might be able to have your gas or electricity meter moved if you’re: finding it difficult to read or access your meter...