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Consumer template letters
Consumer template letters Faulty goods Letter to complain about faulty goods bought from a company Letter to complain about misdescribed goods bought from a private seller Letter to complain about
Getting your money back if you paid by card or PayPal
can take if you bought something by credit card, debit card, charge card or through PayPal. You can ask for a refund if you: didn't get what you paid for got something faulty or broken got something
Problem with an app, software or download
with your device (eg phone, tablet or laptop), even though it said it would be. If the digital product is faulty Make sure the digital product itself is faulty, and it’s not just a problem with your
Deciding whether to make a small claim
£10,000. You can use small claims for things like: a faulty product poor service being owed a refund disputes with your landlord - for example, if they haven’t done minor repairs being owed money for work
Chat with an adviser online
energy chat page. If consumer issues like broken or faulty goods, talk to our consumer service. You can talk about your issue with a trained adviser online. We’ll try to help you solve your problem
Problems with goods - letter before court action
this letter to warn a trader that you're thinking of taking court action to sort out a problem with faulty goods. If a trader has not responded to any of your previous letters of complaint or has
Something's gone wrong with a purchase
Something's gone wrong with a purchase If you want a refund for travel because of coronavirus Return faulty goods Claim using a warranty or guarantee If a company stops trading or goes out
Your energy meter
is faulty Decide if prepayment is right for you Switching from prepayment to paying by credit Getting a smart meter installed If you have a radio teleswitch or dynamically teleswitched energy meter Using
Reporting to Trading Standards
or dangerous, like an electronic appliance with faulty wiring or food past its use-by date fake not as described - for example, you bought a package holiday but something advertised wasn’t included you didn’t
Complaining about the condition of your shared house
home in a good condition and do repairs if you live in a shared house. If you live in a 'house in multiple occupation' (HMO) they must also make sure your home meets certain safety standards